Delivery & Returns policy

Covid-19 update

Please note that Royal Mail services are running at reduced capacity which results in slightly slower than normal delivery. Please allow a few extra days for delivery.


All deliveries are sent by Royal Mail or DPD at the cost of; (VAT included in prices below and are per product)

  • UK: FREE. RM2¹ using Royal Mail 2nd Class. Order by 13:00GMT to get same day dispatch (Mon-Fri)
  • UK: DPD. – (£6.00) using DPD ND service
  • UK: Royal Mail. RM1 – (£1.00 – £10.00) using Royal Mail 1st Class. Order by 13:00GMT to get same day dispatch (Mon-Fri)
  • UK: Next Day by 1pm – (£7.00 – £37.00) using Royal Mail Service. Order MUST be placed before 13:00GMT (Mon-Fri)
  • All other EU countries: Standard Shipping – (£18.00) using DPD
  • We currently do not deliver outside the EU

We aim to process and dispatch orders the next working day² (same day dispatch on Next Day by 1pm orders). When we have dispatched your order, we will send an Order Complete email, which includes your VAT invoice or Order Credit Summary.
If DPD are delivering to you, we will pass on your email address (and mobile number, if provided) and they will contact you with an estimated delivery time. Please note that DPD will say “your package from Triple Link Manufacturing” in their correspondences with you.

¹Selected products only.
²For opening times see the contact us page.

Order day and respective estimated delivery days

  • FREE. RM2 – Thursday*
  • DPD – Wednesday
  • Royal Mail. RM1 – Tuesday*
  • Next Day by 1pm – Tuesday by 1pm*
  • EU – by Following Monday
  • FREE. RM2 – Friday*
  • DPD – Thursday
  • Royal Mail. RM1 – Wednesday*
  • Next Day by 1pm – Wednesday by 1pm*
  • EU – by Following Tuesday
  • FREE. RM2 – Saturday*
  • DPD – Friday
  • Royal Mail. RM1 – Thursday*
  • Next Day by 1pm – Thursday by 1pm*
  • EU – by Following Wednesday
  • FREE. RM2 – Tuesday*
  • DPD – Monday
  • Royal Mail. RM1 – Friday*
  • Next Day by 1pm – Friday by 1pm*
  • EU – by Following Thursday
  • FREE. RM2 – Wednesday*
  • DPD – Tuesday
  • Royal Mail. RM1 – Saturday*
  • Next Day by 1pm – Saturday by 1pm*
  • EU – by Following Friday
  • FREE. RM2 – Wednesday
  • DPD – Tuesday
  • Royal Mail. RM1 – Tuesday
  • Next Day by 1pm – Tuesday by 1pm
  • EU – by a week Monday

We do not dispatch or deliver on Bank Holidays.
Please allow an extra day when ordering over a Bank Holiday.
*if ordered by the cut off time


You have 14 days to return a product, from the date you received it.

To be eligible for a return, the product must be unused and in the same condition that you received it, and in the original packaging.

You will need to return your product with the original dispatch note so that we can process your return as quickly as possible.

Please contact us (details below) before returning products. Returned products will not automatically be refunded to the original purchaser.

You will be responsible for paying the shipping costs to return your product. The original delivery cost is non-refundable.

       Send returns to; Indigo Lime Returns, The Barn, Back Lane, Worthen, Shropshire, SY5 9HN.


Once we have received your item, we will inspect it and will notify you immediately on the status of your refund.

If your refund is approved, we will initiate a refund to you, back through your original method of payment. Depending on the method, and (if applicable) your card issuer’s policy, it may take several days for the monies to be credited back to your account.

Excluded items;

  • Cost of delivery – the original cost of delivering the product to you will not be refunded

None of the aforementioned affects your statutory rights.

Contact us

Before returning a product to us, please contact us. The quickest way to do this is by phone on 01952 794313. Please have your dispatch note or invoice to hand when you call.

Or email
You can also just reply to one of our order emails that contains the product you wish to return.