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Delivery
We also ship directly to Australia, New Zealand, Hong Kong, Taiwan, Puerto Rico & Mexico
(VAT included in prices below and are per product)
United Kingdom (UK)
Standard
Royal Mail
FREE
Using Royal Mail 48.
Order by 15:00GMT to get same day dispatch.
Estimated delivery 2 - 5 working days.
Fast
Royal Mail
from £1.26
Using Royal Mail 24.
Order by 15:00GMT to get same day dispatch.
Estimated delivery 1 - 3 working days.
Courier
DPD/DHL
from £6.00
Order by 18:00GMT.
Fully tracked service.
UK mainland
Delivered 2 working days.
Northern Ireland (£30.00)
Scottish Highlands (£18.00)
Scottish Islands (£30.00)
Scilly Isles (£30.00)
Isle of Man (£30.00)
Delivered 3 working days.
Next Day M-F
Royal Mail
from £7.14
Using Royal Mail Next Day Special Delivery service.
Order MUST be placed before 14:00GMT
Delivered 1 working day
Saturday delivery from £10.14
Dispatch days are Monday to Friday excluding Bank Holidays
European Union (EU)
Standard Tracked
£8.45 - £28.00
Dispatched using Royal Mail or DPD
Delivery 5 - 35 working days
Express Tracked & Signed
£10.55 - £38.00
Dispatched using Royal Mail or DPD
Delivery 3 - 10 working days
You will need to sign for the order on arrival.
EU Shipping prices above exclude UK VAT
United States (US)
Standard Tracked
£5.76 - £78.00
Using Royal Mail or DPD
Delivery 8 - 35 working days
Express / Tracked
£11.22 - £91.20
Using Royal Mail or DPD
Delivery 5 - 14 working days
US Shipping prices above exclude UK VAT
Canada
Standard Tracked
£5.70 - £110.40
Using Royal Mail or DPD
Delivery 8 - 35 working days
Express / Tracked
£11.10 - £129.60
Using Royal Mail or DPD
Delivery 5 - 14 working days
Canada Shipping prices above exclude UK VAT
We aim to process and dispatch orders the next working day² (same day dispatch on Next Day by 1pm orders). When we have dispatched your order, we will send an Order Complete email, which includes your VAT invoice or Order Credit Summary.
If DPD are delivering to you, we will pass on your email address (and mobile number, if provided) and they will contact you with an estimated delivery time. Please note that DPD will say “your package from Triple Link Manufacturing” in their correspondences with you.
¹Selected products only.
²For opening times see the contact us page.
We do not dispatch or deliver on Bank Holidays.
Please allow an extra day when ordering over a Bank Holiday.
*if ordered by the cut off time
Back Orders
In general, we aim to keep all products available for immediate dispatch.
However, sometimes due to high demand, we might run out of a product. When this happens, the product becomes available on Back Order, which means that will aim to dispatch in 5 working days. This gives us time to build and check your order before it goes out.
Please note, if there is a store wide lead time, then the 5 working days is in addition.
You will be notified, before you complete your purchase, if the product you want is on Back Order.
We do not split shipments, so all products ordered will be dispatched together, even if only 1 is Back Ordered.
Not all products are available on Back Order. Our 3D printed range is available for Back Ordering if necessary, but our metal work can take several weeks to produce. That’s why we keep on top of them and have yet to ever run short 🙂
Returns
You have 14 days to return a product, from the date you received it.
To be eligible for a return, the product must be unused and in the same condition that you received it, and in the original packaging.
You will need to return your product with the original dispatch note so that we can process your return as quickly as possible.
Please contact us (details below) before returning products. Returned products will not automatically be refunded to the original purchaser.
You will be responsible for paying the shipping costs to return your product. The original delivery cost is non-refundable.
Send returns to; Indigo Lime Returns, New Street Garage, New Street, Bishops Castle, Shropshire, SY9 5DQ.
Refunds
Once we have received your item, we will inspect it and will notify you immediately on the status of your refund.
If your refund is approved, we will initiate a refund to you, back through your original method of payment. Depending on the method, and (if applicable) your card issuer’s policy, it may take several days for the monies to be credited back to your account.
Excluded items;
- Cost of delivery – the original cost of delivering the product to you will not be refunded
None of the aforementioned affects your statutory rights.
Contact us
Before returning a product to us, please contact us. The easiest way to do this is to reply to one of the emails (processing order/order complete) that contains the product you want to return.
Or phone on 01952 794313. Please have your dispatch note or invoice to hand when you call.
Or email sales@indigolime.uk. Please quote your order number in the email.
We will try to sort out any problems without you having to return your order, but if there is no alternative, please send to:
Indigo Lime returns
New Street Garage
New Street
Bishops Castle
Shropshire
SY9 5DQ