Delivery & Returns policy

Covid-19 update

Please note that Royal Mail services are running at reduced capacity which results in slightly slower than normal delivery. Please allow a few extra days for delivery.

Latest info can be found here ⇒

Delivery

All deliveries are sent by Royal Mail or DPD at the cost of; (VAT included in prices below and are per product)

United Kingdom (UK)

Free. RM2

FREE
Using Royal Mail 2nd Class.
Order by 13:00GMT to get same day dispatch
Selected Products Only
Delivered 2 - 4 working days

DPD

£6.00
Order by 19:00GMT for next day dispatch.
Delivered 2 working days

Royal Mail. RM1

£1.00 - £10.00
Using Royal Mail 1st Class.
Order by 13:00GMT to get same day dispatch
Delivered 1 - 3 working days

Next Day by 1

£7.00 - £37.00
Using Royal Mail Next Day by 1 Service.
Order MUST be placed before 13:00GMT
Delivered 1 working day

Dispatch days are  Monday to Friday excluding Bank Holidays

European Union (EU)

Standard

£4.80 - £18.00
Using Royal Mail or DPD
Delivery 4 - 8 working days

Express / Tracked

£10.20 - £18.00
Using Royal Mail or DPD
Delivery 2 - 6 working days

Delivery method is product dependant. If both options are the same price, DPD is used
EU Shipping prices above exclude UK VAT

United States (US)

Coming soon.
We are working on being able to export to the USA and are hoping to have it all sorted by the end of January.

Standard

£5.76 - £78.00
Using Royal Mail or DPD
Delivery 4 - 8 working days

Express / Tracked

£11.22 - £91.20
Using Royal Mail or DPD
Delivery 2 - 7 working days

Canada

Coming soon.
We are working on being able to export to Canada and are hoping to have it all sorted by the end of January.

Standard

£5.70 - £110.40
Using Royal Mail or DPD
Delivery 4 - 8 working days

Express / Tracked

£11.10 - £129.60
Using Royal Mail or DPD
Delivery 2 - 7 working days

We aim to process and dispatch orders the next working day² (same day dispatch on Next Day by 1pm orders). When we have dispatched your order, we will send an Order Complete email, which includes your VAT invoice or Order Credit Summary.
If DPD are delivering to you, we will pass on your email address (and mobile number, if provided) and they will contact you with an estimated delivery time. Please note that DPD will say “your package from Triple Link Manufacturing” in their correspondences with you.

¹Selected products only.
²For opening times see the contact us page.

We do not dispatch or deliver on Bank Holidays.
Please allow an extra day when ordering over a Bank Holiday.
*if ordered by the cut off time

Returns

You have 14 days to return a product, from the date you received it.

To be eligible for a return, the product must be unused and in the same condition that you received it, and in the original packaging.

You will need to return your product with the original dispatch note so that we can process your return as quickly as possible.

Please contact us (details below) before returning products. Returned products will not automatically be refunded to the original purchaser.

You will be responsible for paying the shipping costs to return your product. The original delivery cost is non-refundable.

       Send returns to; Indigo Lime Returns, The Barn, Back Lane, Worthen, Shropshire, SY5 9HN.

Refunds

Once we have received your item, we will inspect it and will notify you immediately on the status of your refund.

If your refund is approved, we will initiate a refund to you, back through your original method of payment. Depending on the method, and (if applicable) your card issuer’s policy, it may take several days for the monies to be credited back to your account.

Excluded items;

  • Cost of delivery – the original cost of delivering the product to you will not be refunded

None of the aforementioned affects your statutory rights.

Contact us

Before returning a product to us, please contact us. The easiest way to do this is to reply to one of the emails (processing order/order complete) that contains the product you want to return.

Orphone on 01952 794313. Please have your dispatch note or invoice to hand when you call.

Or email sales@indigolime.uk. Please quote your order number in the email.

We will try to sort out any problems without you having to return your order, but if there is no alternative, please send to:

IL Returns
The Barn
Back Lane
Worthen
Shrewsbury
Shropshire
SY5 9HN