Delivery & Returns policy

Covid-19 update

Please note that Royal Mail services are running at reduced capacity which results in slightly slower than normal delivery. Please allow a few extra days for delivery.

Latest info can be found here ⇒

Delivery

All deliveries are sent by Royal Mail or DPD at the cost of; (VAT included in prices below and are per product)

United Kingdom (UK)

Standard

FREE

Using Royal Mail 48.

Order by 15:00GMT to get same day dispatch.

Estimated delivery 2 - 5 working days.

Fast

from £1.26

Using Royal Mail 24.

Order by 15:00GMT to get same day dispatch.

Estimated delivery 1 - 3 working days.

DPD

from £6.00

Order by 18:00GMT.

Fully tracked service.

UK mainland
Delivered 2 working days.

Northern Ireland (£30.00)
Scottish Highlands (£18.00)
Scottish Islands (£30.00)

Scilly Isles (£30.00)
Isle of Man (£30.00)
Delivered 3 working days.

Next Day M-F

from £7.14

Using Royal Mail Next Day Special Delivery service.

Order MUST be placed before 14:00GMT

Delivered 1 working day

Saturday delivery from £10.14

Dispatch days are  Monday to Friday excluding Bank Holidays

COVID issues:
No service will require a signature, but some services will have other delivery routines (like taking a picture).

Royal Mail’s next day service is delivered by 4pm until further notice.

Royal Mail service update⇒: https://personal.help.royalmail.com/app/answers/detail/a_id/12556  – Then press “Deliveries today” located half way down the page.

European Union (EU)

Standard Tracked

£8.45 - £18.00
Dispatched using Royal Mail or DPD
Delivery 5 - 14 working days

Express Tracked & Signed

£10.55 - £18.00
Dispatched using Royal Mail or DPD
Delivery 3 - 10 working days
You will need to sign for the order on arrival.

Dispatch method is product dependant and normally Royal Mail. If both shipping options are the same price, DPD is used.
EU Shipping prices above exclude UK VAT

COVID & Brexit issues:
We are being told, by customers, that EU orders are taking longer to arrive than is estimated above.

Please be aware that customs (made worse by COVID) might be causing your order to be delayed. Orders are getting through, but they may take a week longer than predicted.

United States (US)

Standard

£5.76 - £78.00
Using Royal Mail or DPD
Delivery 8 - 21 working days

Express / Tracked

£11.22 - £91.20
Using Royal Mail or DPD
Delivery 5 - 14 working days

Delivery method is product dependant. If both options are the same price, DPD is used
US Shipping prices above exclude UK VAT

Canada

Standard

£5.70 - £110.40
Using Royal Mail or DPD
Delivery 8 - 21 working days

Express / Tracked

£11.10 - £129.60
Using Royal Mail or DPD
Delivery 5 - 14 working days

Delivery method is product dependant. If both options are the same price, DPD is used
Canada Shipping prices above exclude UK VAT

We aim to process and dispatch orders the next working day² (same day dispatch on Next Day by 1pm orders). When we have dispatched your order, we will send an Order Complete email, which includes your VAT invoice or Order Credit Summary.
If DPD are delivering to you, we will pass on your email address (and mobile number, if provided) and they will contact you with an estimated delivery time. Please note that DPD will say “your package from Triple Link Manufacturing” in their correspondences with you.

¹Selected products only.
²For opening times see the contact us page.

We do not dispatch or deliver on Bank Holidays.
Please allow an extra day when ordering over a Bank Holiday.
*if ordered by the cut off time

Back Orders

In general, we aim to keep all products available for immediate dispatch.
However, sometimes due to high demand, we might run out of a product. When this happens, the product becomes available on Back Order, which means that will aim to dispatch within 2 working days. This gives us time to build and check your order before it goes out.
You will be notified, before you complete your purchase, if the product you want is on Back Order.
We do not split shipments, so all products ordered will be dispatched together, even if only 1 is Back Ordered.

Not all products are available on Back Order. Our 3D printed range is available for Back Ordering if necessary, but our metal work can take several weeks to produce. That’s why we keep on top of them and have yet to ever run short 🙂

Returns

You have 14 days to return a product, from the date you received it.

To be eligible for a return, the product must be unused and in the same condition that you received it, and in the original packaging.

You will need to return your product with the original dispatch note so that we can process your return as quickly as possible.

Please contact us (details below) before returning products. Returned products will not automatically be refunded to the original purchaser.

You will be responsible for paying the shipping costs to return your product. The original delivery cost is non-refundable.

       Send returns to; Indigo Lime Returns, The Barn, Back Lane, Worthen, Shropshire, SY5 9HN.

Refunds

Once we have received your item, we will inspect it and will notify you immediately on the status of your refund.

If your refund is approved, we will initiate a refund to you, back through your original method of payment. Depending on the method, and (if applicable) your card issuer’s policy, it may take several days for the monies to be credited back to your account.

Excluded items;

  • Cost of delivery – the original cost of delivering the product to you will not be refunded

None of the aforementioned affects your statutory rights.

Contact us

Before returning a product to us, please contact us. The easiest way to do this is to reply to one of the emails (processing order/order complete) that contains the product you want to return.

Or phone on 01952 794313. Please have your dispatch note or invoice to hand when you call.

Or email sales@indigolime.uk. Please quote your order number in the email.

We will try to sort out any problems without you having to return your order, but if there is no alternative, please send to:

IL Returns
The Barn
Back Lane
Worthen
Shrewsbury
Shropshire
SY5 9HN