International customers – There has been a serious “cyber incident” in the Royal Mail’s system for sending parcels all over the world. Unfortunately, this means that they cannot send anything internationally at the moment, and they are requesting no new international parcels to be sent to them. More information can be found on the RM website.
Once we found out, we held orders back, but some that were dispatched just before the incident are being held at the international distribution centre. If this is the case, your tracking will say “We’re expecting it” please note that I have given your order to Royal Mail, and it’s going to be scanned into the international distribution centre as quickly as possible.
I have been, and will continue to email all affected customers with updates, please have a look in your spam or junk folders if you have not received anything from us about your order.
Regrettably, it’s issues like this that can cause the international delivery estimate of up to 35 days to be true.
UK customers – Royal Mail seems to be back to normal after the Christmas problems